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Product FAQ
Is Colored Mulch Safe?
Yes! The colorants in colored mulch are safe for people, animals, and the environment. In fact, recent independent laboratory studies looked at colored mulch very closely to determine its toxicity. In the studies, toxicity is tested using a variety of reaction types — from acute oral, skin, and inhalation toxicity to eye and skin irritation. The results place the colorant used in colored mulch into the lowest and safest level of toxicity possible — Category IV ― the same level as the sugar you put in your coffee (which is not to say we recommend consuming it). By contrast, table salt and baking soda have higher levels of toxicity.
What's Your Most Popular Mulch?
By far, Dark Brown Colored Mulch. It's the classic rich brown color everyone's loved for years! The ultra violet light inhibitors are key in preventing the fade to grey.
Tree Frog Swing Sets
What is the warranty?
Warranty is based on which swing set was purchased. In a nut shell, in warranty period generally everything is covered less wear & tear or owner neglect. 83 Landscape Supply can help you with your claim, but ultimately Tree Frogs will make the final call on warranty related items. Please visit http://www.treefrogsswingsets.com/support/warranty/ for a complete written warranty policy.
What are your swing sets made out of?
Tree Frog swingsets are only made from Western Red Cedar and Redwood from sustainable forests. Depending on which series of swingsets you order you will have different wood but the same stain. Redwood is our top tier wood, however cedar is naturally insect and bug resistant and overall a great choice. Our wood is better by leaps and bounds over pressure treated lumber. Why alter the sate of wood and introduce un-needed chemicals? I doesn't make sense to us, and we do not sell it!
How much is your delivery and installation for a Tree Frog swing set?
It's really only $199!
The only exceptions are the Lemur Fort and Orangutan Fort. They are budget swing set at rock bottom prices intended for you to install yourself. If you want us to install those we can, but the pricing reflects our actual cost of installation.
I have a Tree Frogs swing set, can you move it to m new house?
If you are in our territory and a reasonable distance away, we can dissemble, transport and reassemble at your new address. This fee varies on type of swing set and distance. While pricing is based on hourly wage and transportation, keep in mind that a certified Tree Frog installer knows the ins-and-outs of your set and is always the most efficient worker. We usually will not disassemble a non-Tree Frogs swing set but you can email us a picture or give us a call to find out!
Ordering and Delivery
What are the delivery charges?
We draw ring zones around our mulch yard in straight line distances. Driving distance is always more if you plug it into online driving direction maps
Zone 1 (up to 5.5 miles) = $35
zone 2 (up to 10.0 miles) = $55
Zone 3 (up to 15.0 Miles) = $70
Zone 4 (15.0 Miles+) = $100+
We reserve the right to make final decisions on the phone or in person.
What are accepted payments?
We accept Credit/Debit card over the phone or for our online shop. Customers may drop off cash or a check before delivery. We do not do C.O.D. orders anymore.
How long will delivery take?
If deliveries are placed in our secure online shop, we will briefly call you to confirm time, date and location of drop if not specified in order notes. Expect the call within 24 hours. If you call your order into us, we will give you delivery info over the phone. Normal delivery times are 1-2 days. Sometimes on nice dry spring weeks we will be booked 1 week out. We will make every attempt to fit you in if it is an emergency.
How secure is online shopping?
We use leading technology such as the 256 bit encrypted SSL certification to make sure your online shopping experience is the safest it can be.
How do I get a reciept?
If you supplied an email, it will be sent to you automatically. If not, please call us to receive a receipt via fax or snail mail. As always you can come in anytime and we can print up a duplicate receipt.
